NAJA Job Board

Emp Type:
Main Duties:
WSFA 12 News has an opening for a Success Manager. This position will be responsible for maximizing client relationships and services by serving as the primary point of contact for the client and is the key liaison between the client and WSFA Sales personnel. This position will report to the Local Sales Manager and is the owner of the post-sale client experience and the overseer of campaign implementation and performance. Primary Responsibilities: Oversees the daily management of assigned accounts that meet speci*c criteria Executes regular touch points with clients at campaign inception and throughout the lifetime of the client relationship Identi*es up-sell opportunities within an account's marketing strategy and passes them along to the Media Sales Consultant for presentation to the client. Retains client base through exemplary service and positive ROI for the client Targets accounts not meeting account management criteria and recommends strategies for the account to meet that criteria, thus growing the Account Manager's account base Through the identi*cation of new opportunities, grows average revenue per account (ARPA) Evaluates new and existing products to determine optimal *t for each account and makes recommended marketing changes as necessary Develops and maintains working relationships with key contacts and team members in all functional area Coordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaign Receives, compiles and presents campaign performance reports to client; makes recommendations as necessary Stays abreast of client's marketing needs: strategy, audience, objective and ROI expectations. Key Traits: Proven self-starter with a natural curiosity toward business solutions and customer positioning Mix of analytical ability to see trends in data and ability to in6uence customer behavior using results Passionate about improving and innovating the customer experience Desire for future growth and advancement in media sales and customer solutions Skills and quali*cations: Minimum 2+ years of customer engagement experience in the area of marketing/advertising
Required Knowledge:
Minimum 2+ years of project and customer management experience. Matrix or Sales Force experience, a plus Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level Critical thinking skills including data analysis and ability to position *ndings to customer with actionable steps Ability to understand customer environments and re-sell Raycom Media's value proposition continually and in6uence decision makers Fluent in Excel, Power-Point, analytics and research tools Advanced communication, presentation, analytical, and organizational skills Technical prowess Proven ability to manage projects in a changing, fast-paced environment Degree in Marketing, Advertising, Communications or related field strongly preferred
Required Experience:
Special Requirement:
Application Process:
Qualified applicants please apply on-line at success-manager/job and attach resume. Candidate must successfully complete pre-employment drug screen. No phone calls please. EOE-M/F/D/V